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Privacy policy

Arctic Air – HVAC Distribution

Last Updated: February 7, 2025

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Arctic Air ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with our services.

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1. Information We Collect

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We may collect and process the following data about you:

  • Identity Data: Name, title, date of birth, and gender.

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Bank account and payment card details.

  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Profile Data: Purchases or orders made by you, your interests, preferences, feedback, and survey responses.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

 

2. How We Collect Your Data

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We use different methods to collect data from and about you, including:

  • Direct Interactions: You may provide Identity, Contact, and Financial Data by filling in forms or corresponding with us by post, phone, email, or otherwise.

  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this data using cookies and other similar technologies.

  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, including analytics providers, advertising networks, and search information providers.

 

3. How We Use Your Data

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We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you.

  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Legal or Regulatory Obligation: Where we need to comply with a legal or regulatory obligation.

  • Purposes for Which We Will Use Your Personal Data:

  • To register you as a new customer.

  • To process and deliver your order.

  • To manage your relationship with us.

  • To administer and protect our business and this website.

  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

  • To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

  • To make suggestions and recommendations to you about goods or services that may be of interest to you.

 

4. Disclosure of Your Data

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We may share your personal data with:

  • Service Providers: External third parties who provide IT and system administration services.

  • We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

 

5. International Transfers

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We do not transfer your personal data outside the European Economic Area (EEA).

 

6. Data Security

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We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

 

7. Data Retention

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We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

8. Your Legal Rights

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Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

 

9. Contact Information

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If you have any questions about this Privacy Policy or our privacy practices, please contact us:

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Arctic Air Ltd.
1st Floor, 85 Great Portland Street
London, W1W 7LT
Email: info@arcticairs.co.uk

 

10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

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By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

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